Terms and Conditions

VanillaPura LLC (VanillaPura) 2975 W Executive Pkwy Ste 174 Lehi UT US 84043-9417 owns and operates this website and its terms and conditions are found below. 

Risk of Loss

All items purchased from VanillaPura are made under a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

Returns, Refunds, and Title

VanillaPura does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, VanillaPura does not take title to the refunded item. For more information about our returns and refunds, please see our return policy.  

Product Descriptions

VanillaPura attempts to be as accurate as possible. However, VanillaPura does not warrant that product descriptions or other content of any VanillaPura Service is accurate, complete, reliable, current, or error-free. If a product offered by VanillaPura itself is not as described, your sole remedy is to return it in unused condition.

Pricing

While VanillaPura strives to provide accurate pricing information, pricing, typographical, or photographic errors may occur. VanillaPura cannot confirm the price of an item until after you order. If an item is listed at an incorrect price due to an error in pricing, VanillaPura shall have the right, at VanillaPura's sole discretion, to refuse or cancel any orders placed for that item. If an item is mispriced, VanillaPura may, at VanillaPura's discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

For items sold by VanillaPura, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by VanillaPura is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Other Businesses

Parties other than VanillaPura operate stores, provide services, or sell product lines through the VanillaPura Services. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. VanillaPura does not assume any responsibility or liability for the actions, products, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

Disclaimer of Warranties and Limitation of Liability

VanillaPura makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. To the full extent permissible by applicable law, VanillaPura disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Without limiting the foregoing, VanillaPura disclaims any and all warranties, express or implied, for any merchandise offered on this site. You acknowledge, by your use of VanillaPura’s website, that your use of the site is at your sole risk. This disclaimer does not apply to any product warranty offered by the manufacturer of the item. This disclaimer constitutes an essential part of these terms of use. Some states do not allow limitations on how long an implied warranty lasts, so the foregoing limitations may not apply to you.

Product information accessed through this website is obtained from claims made by the product's manufacturer. Please note that, on occasion, manufacturers may alter their labels so actual product packaging and materials may contain different information than that shown on our website, thus we cannot guarantee or ensure the accuracy, completeness or timeliness of any product information. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. VanillaPura assumes no liability for inaccuracies or misstatements about products. Customer reviews are provided for informational purposes only. Customer reviews reflect the individual reviewer's results and experiences only and are not verified or endorsed by VanillaPura.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Gift cards

The VanillaPura printed Gift Cards and eGift Cards ("Gift Cards") are not returnable or refundable for cash except in states where required by law. The resale of gift cards is strictly prohibited.

The balance on any plastic Gift Card is solely the liability of VanillaPura. The balance on any eGift Card is solely the liability of VanillaPura.

Gift card promotions are limited to one redemption per customer unless otherwise specified in the advertised material.

The VanillaPura Gift Cards may be used as personal or business gifts, but may not be used in connection with any marketing, advertising, or other promotional activities (including without limitation via websites, Internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts) unless you obtain VanillaPura's prior written approval. Such approval shall be conditioned on, among other things, execution of and compliance with VanillaPura's standard gift card license agreement.

Use of VanillaPura's name, logo, trade dress, or trademarks (or those of any of its subsidiaries or affiliates) in connection with the purchase or use of VanillaPura gift cards is strictly prohibited. Furthermore, the use of VanillaPura gift cards in any manner that states or implies that any person, website, business, product, or service is endorsed or sponsored by, or otherwise affiliated with, The VanillaPura or any of its subsidiaries or affiliates is prohibited.

By purchasing a VanillaPura gift card, you are certifying and representing to VanillaPura that the activities in connection with which the gift card will be used will comply with these terms and conditions and all applicable laws, rules, and regulations, and that the gift cards will not be used in any manner that is misleading, deceptive, unfair or otherwise harmful to consumers or VanillaPura. In addition, you agree to defend and indemnify VanillaPura (DBA The VanillaPura) and its subsidiaries and affiliates from and against any claims, expenses, or liabilities made against or incurred by any of them in connection with your use of The VanillaPura Gift Cards or violation of any of these Terms & Conditions.

If your gift card is lost or stolen, immediately call customer service at 1-844-999-7872. Your gift card will be canceled and we will issue a new one with the remaining balance. Lost or stolen gift cards cannot be replaced without the original receipt. VanillaPura and its affiliates shall have no liability to you for (i) lost or stolen Gift Cards or (ii) use of any Gift Cards by third parties through your VanillaPura account.

VanillaPura reserves the right to provide free or discounted gift cards as giveaway items or as a promotional item. These gift cards have the same terms and conditions as gift cards described above. However, promotional gift cards may have an expiration date, or delayed activation date or may be subject to additional restrictions as provided on the promotion item itself or packaging or other written material that accompanies such promotional gift cards.

Applicable Law

By using any VanillaPura Service, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of Utah, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and VanillaPura.

Site Policies, Modification, and Severability

We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.